FAQ – Frequently Asked Questions
I've already registered - When do I get my jersey?
If you registered before March 31st, your jersey is already ready. You are able to pick it up at the gears location you indicated during registration. If you registered between April 1st and June 30th, your jersey will be ready at the beginning of August. Please stay patient and we will email you when your jersey is being shipped or when it is ready for pick up at the gears location you indicated during registration.
When is PwC Epic Tour 2017?
PwC Epic Tour 2017 is scheduled for Sunday September 10th.
Do all the routes start and finish at the same location?
Yes, all routes start and finish at Kelso Quarry Park, Milton, Ontario.
Where is Kelso Quarry Park and how do I get there?
Address: 5437 Steeles Ave W, Milton, Ontario L9T 2Y1
Click here for a map to the location.
What time does the ride start?
Starting times vary by distance, please click here to see the schedule of events. This is subject to change.
What are the registration costs?
Rates vary by distance, please click here for the 2017 pricing.
Where can I print a waiver?
Click on the purple button to print waiver.
What is included in my registration?
Please click here to find out what is included with the registration for your distance.
Is the event timed?
No, participants will not be timed. Epic is not a race; having a great experience is way more important than logging a good time.
Are there age limits?
All riders under 18 must be accompanied by a legal guardian. The legal guardian must be present to sign the waiver for their minor and must agree to accompany them during the ride.
Are there refunds or deferrals?
There are NO refunds. Refunds will not be made for any reason including medical considerations or changes of personal plans. Registered participants who are unable to participate due to external forces may apply to defer their participation to the 2017 PwC Epic Tour Halton by contacting us at firstname.lastname@example.org with email title "Epic Tour Deferral Request". Please include your order number. Your request to defer must be submitted by Friday September 1st 2017 and a $35 deferral fee will apply.
Can I transfer my event entry to another rider?
Yes. Please contact email@example.com with email title "Epic Tour Transfer Request". Please include your order number, your name, and the name of the person you would like to transfer to. All transfers will incur a $25 administration fee and must be submitted by Friday September 1st, 2017.
Can I ride a shorter distance than the one for which I registered?
Yes. You can transfer down to a shorter distance without having to pay a transfer fee. On event day, simply enter the start corral for the shorter distance using your existing bike plate.
Can I ride a longer distance than the one for which I registered?
You can upgrade to a longer distance by contacting firstname.lastname@example.org and paying the difference in registration fee. You will be asked to mail back your registration materials and we will forward you a new Bike I.D. plate to grant you access to the upgraded distance. During the event, riders registered for shorter distances will not be allowed in the start corrals for longer routes. This will be strictly monitored.
Is a jersey included in the ticket price?
This varies by distance and time of registration. Please click here to see if the jersey is included with the distance of your choice.
Please note that jerseys are only included with the registration for the following distances: Humberview Group 80K, Excel 100K, Exodus Travels 120K, CIBC 150K & Ultra 170K until the applicable deadlines. Registration for the Fit 50K does not include a jersey. Jerseys are available for purchase.
What are the 2017 jersey deadlines?
Personalized Jersey Deadline – March 31 2017, 11:59 p.m.
Participants who register for the 175K, 150K, 120K, 100K or 80K before June 30, 2017 at 11:59 pm will receive a free PwC Epic Tour jersey however, personalized name and flag are no longer offered.
The PwC Epic Tour jerseys are not included in registrations after our final June 30th jersey deadline.
Please consult the sizing chart to ensure you select the right jersey size.
If you are unsure about your jersey size, visit any Gears Bike Shop in the GTA where a full range of jerseys are available to try on. This will be availble in March 2017. We strongly recommend that everyone stop by a local Gears store to try on the jersey.
Where is the start/finish line?
The start and finish is at Kelso Quarry Park on Steeles Avenue in Milton, Ontario. Please click here to see and map and get directions.
Where do I park?
Parking will be right inside Kelso Quarry Park. If the on-site parking reaches capacity, we will arrange off-site parking and a shuttle service to bring you to the start/finish (for distances greater than 5 km). For the safety of all participants and event staff, vehicular traffic will not be allowed at Kelso Quarry Park except for valid parking permit holders, pre-approved vendors and staff with specially authorized admission/parking passes.
Will there be restrooms at the start/finish and on the course?
Yes, there will be washrooms in Kelso Quarry Park, the start line and at all rest stops on the course.
Do you provide a bag drop?
Yes, you can check in one bag. Please bring a small, inexpensive and waterproof bag. Don’t leave any valuables in the bag as Epic Tour is not responsible for any lost or stolen items. There will be a bag check in the Quarry where you will receive a numbered ticket for pick-up.
Does the event proceed if it is raining?
Yes, rain or shine unless the event is cancelled by the authorities due to severe weather that is judged to be hazardous to riders. There will be no refunds.
What if I need mechanical support?
Riders are expected to be prepared on course with at least an inner tube and pump. In the event of mechanical problems assistance will be available at the start, the rest stops and the finish. Rest Stops will be equipped to fix flats and minor repairs or adjustments. If you’re not comfortable changing a tire, it might be a good idea to head down to your local bicycle dealer and they will gladly show you how it’s done to get you ready for Epic Tour. There will be mobile mechanics available for day-of emergency repairs only.
If I need medical assistance, what do I do?
Emergency Medical Services (EMS) will be available on the course and on call. Police officers and bike mechanics will be traveling the course on motorcycles and in cars. Police officers will be controlling traffic at intersections and volunteers will be guiding athletes for turns at intersections. Each of these people will be armed with the EMS contact numbers. If you need help, inform someone on the course and they will get help to you (or someone else) as quickly as possible and stay with you until help arrives. No matter your location on the course, help will always be close at hand.
TRAVEL & ACCOMMODATION
Where is Halton?
Halton Region is located less than an hour’s drive from Toronto and Niagara. The Region covers over 967 square km, including 25 km of frontage on Lake Ontario. It is comprised of the City of Burlington and the towns of Oakville, Milton, and Halton Hills.
What can you tell us about the Niagara Escarpment World Biosphere?
The route for PwC Epic Tour starts, finishes and crosses the Niagara Escarpment, a UNESCO World Biosphere Reserve. The Escarpment is an internationally recognized landform and is the cornerstone of Ontario's Greenbelt. A landscape of rich biodiversity, the Escarpment is home to hundreds of Ontario’s Species at Risk, vital watersheds, agricultural areas and 450-million year old geological history.
Much of the Escarpment corridor is forested and crosses two major biomes: boreal needle leaf forests in the north and temperate broadleaf forests in the south. The biosphere reserve also includes wetland complexes, cliff faces, slopes and aquatic ecosystems.
We like exploring nature. What does Halton Region offer?
Halton is home to part of the world-renowned Bruce Trail. The trail follows the edge of the Niagara Escarpment. Halton is also home to six conservation areas including Crawford Lake, Mountsberg, Rattlesnake Point, Hilton Falls, Kelso and Mount Nemo.
Hiking, mountain biking, farm visits and waterfront exploration are features of an area that is rich in opportunities for entertainment, recreation, education, relaxation and fun.
Where do I stay overnight in Halton?
PwC Epic Tour Halton will be working to get special rates for registered riders and their families with our Accommodation Partners including both hotels and family/group camping.
I am traveling from far away and don’t want to bring my own bike. Can I rent a bike somewhere?
Yes, you can rent a bicycle from a number of retailers in the area. We recommend any of of the Gears locations across the GTA.
What is the official charity of PwC Epic Tour Halton?
Halton Healthcare is the official charity partner of Epic Tour. The event supports the Milton District and Georgetown Hospital Foundations.
How does the event contribute to charity?
Epic Tour is committed to supporting the community's that host our routes. Halton Healthcare is the official charity partner of PwC Epic Tour Halton. The event has raised or helped raise over $500,000 since 2013.
If your questions have not been answered with the above, please contact the support team at email@example.com.